
Synthesia is a global AI video content creation platform that helps content creators produce professional videos as easily as sending an email. Serving Fortune 500 enterprises and individual consumers alike, the company operates dual B2B and B2C revenue streams across multiple geographies. Synthesia needed a tax compliance solution that could unify its fragmented workflows without adding headcount or engineering burden.

When two tax systems create more problems than they can solve
As Synthesia scaled globally, the company's indirect tax compliance grew increasingly unwieldy. The team was running two separate solutions in parallel–one for B2C transactions, another for B2B–and then consolidating results into a legacy platform for reporting and filing.
“We were unfortunately using two solutions historically for our indirect tax compliance, one for B2C, one for B2B, and then consolidating those results into our legacy tool,” says Jeff O'Connor, Head of Accounting at Synthesia. “That required a lot of reconciliation to put the data into the format we needed.”
The operational challenges extended beyond reconciliation. The legacy provider's Stripe integration couldn't keep pace with Synthesia's high-volume B2C transactions. And customer support was impersonal: the team submitted tickets into an anonymous queue with no known point of contact. As Synthesia expanded into Canadian provinces and Asia-Pacific markets, the platform struggled to maintain compliance.Â
With the renewal cycle approaching, Jeff's team decided to evaluate alternatives. Unhappiness with the current vendor, combined with the timing of the contract expiration, created the right window to make a change.
“We kind of jumped straight to Anrok just because they're well known in the tech space with a focus on companies like Synthesia,” Jeff explains. “We got some glowing customer references and were really encouraged with what we saw in the demo, so we decided to move forward.”



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