Terms of Service
Effective May 2023
Anrok SaaS Services Agreement
Welcome to Anrok, the website and online services of Anrok, Inc. (“Anrok”). By accessing Anrok’s services you are agreeing to this Anrok SaaS Services Agreement (“Agreement”) between Anrok, Inc., and the entity on whose behalf the individual access the Anrok service accepts this Agreement (“Customer”). Anrok and Customer may be referred to herein collectively as the “Parties” or individually as a “Party”.
We reserve the right, in our sole discretion, to make changes or modifications to this Agreement at any time and for any reason. We will alert you about any changes by email and/or upon renewal of any Order Form and by updating the “Last updated” date of this Agreement. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Agreement by your continued use of the Services after the date such revised Agreement is posted. For the most recent terms, visit: https://www.anrok.com/privacy-terms.
1.1 “Anrok IP” means the Platform Services, the Documentation, and any and all intellectual property provided to Customer or any Authorized User in connection with the foregoing. For the avoidance of doubt, Anrok IP includes Aggregated Data but does not include Customer Data.
1.2 “Authorized User” means Customer’s employees, consultants, contractors, and agents (i) who are authorized by Customer to access and use the Platform Services under the rights granted to Customer pursuant to this Agreement; and (ii) for whom access to the Platform Services has been purchased pursuant to this Agreement.
1.3 “Billable Sales” means sales subject to tax in a jurisdiction prior to the application of any statutory or buyer-specific exemptions, net of refunds or credits of billable sales issued by the customer during the current month.
1.4 “Customer Data” means information, data, and other content, in any form or medium, that is submitted, posted, or otherwise transmitted by or on behalf of Customer or an Authorized User through the Platform Services.
1.5 “Documentation” means Anrok’s end user documentation relating to the Platform Services.
1.6 “Harmful Code” means any software, hardware, or other technology, device, or means, including any virus, worm, malware, or other malicious computer code, the purpose or effect of which is to permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any (i) computer, software, firmware, hardware, system, or network; or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality, or use of any data processed thereby.
1.7 “Order Form” means an order form entered into by the Parties that incorporates this Agreement by reference.
1.8 “Personal Information” means any information that, individually or in combination, does or can identify a specific individual or by or from which a specific individual may be identified, contacted, or located, including without limitation all data considered “personal data”, “personally identifiable information”, or something similar under applicable laws, rules, or regulations relating to data privacy.
1.9 “Third-Party Products” means any third-party products provided with, integrated with, or incorporated into the Platform Services.
1.10 “Usage Limitations” means the usage limitations set forth in this Agreement including without limitation any limitations on the number of Authorized Users (if any), and the applicable product, pricing, and support tiers.
2. Access and Use of Platform Services.
Customer is responsible for the acts of others utilizing its access to the Platform Services, including by not limited to Authorized Users, and will be held responsible for violations of the Platform Services by persons who gain access to the Platform Services using Customer’s account on the Platform Services (“Account”), shared access, or other through other means.
2.2 Provision of Access.
Subject to compliance with the Agreement, Anrok will make available to Customer during the Term of the Agreement, on a non-exclusive, non-transferable (except in compliance with Section 11.8), and non-sublicensable basis, access to and use of the Platform Services and Documentation, solely for use by Authorized Users. Such use is limited to Customer’s internal business purposes in compliance with applicable laws, and the features and functionalities specified in the Order Form.
2.3 Use Restrictions.
Customer shall not at any time, directly or indirectly, and shall not permit any Authorized Users to: (i) copy, modify, or create derivative works of any Anrok IP, whether in whole or in part, including without limitation by automated or non-automated “scraping”; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Platform Services or Documentation to any third party; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the Platform Services, in whole or in part; (iv) collect or harvest any Personal Information from the Platform Services; (v) impersonate another person or otherwise misrepresent its affiliation with a person or entity, conduct fraud, hide or attempt to hide its identity; (vi) remove any proprietary notices from any Anrok IP; (vii) access or use any Anrok IP for purposes of competitive analysis of Anrok or the Platform Services, the development, provision, or use of a competing software service or product, or any other purpose that is to Anrok’s detriment or commercial disadvantage; (viii) bypass or breach any security device or protection used by the Platform Services or access or use the Platform Services other than by an Authorized User through the use of valid access credentials; or (ix) input, upload, transmit, or otherwise provide to or through the Platform Services any information or materials that are unlawful or injurious, or that contain, transmit, or activate any Harmful Code.
2.4 Reservation of Rights.
Anrok reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party any intellectual property rights or other right, title, or interest in or to the Anrok IP.
2.5 Suspension of Platform Services.
Anrok may, directly or indirectly, suspend or otherwise deny Customer's, or any Authorized User's access to or use of all or any part of the Platform Services, without incurring any resulting obligation or liability, if: (a) Anrok receives a judicial or other governmental demand or order, subpoena, or law enforcement request to do so; or (b) Anrok believes, in its good faith and reasonable discretion, that: (i) Customer or any Authorized User is or has been, involved in any fraudulent, misleading, or unlawful activities relating to or in connection with any of the Platform Services; or (iii) this Agreement expires or is terminated.
2.6 Aggregated Data.
Notwithstanding anything to the contrary in this Agreement, Anrok may monitor Customer’s use of the Platform Services and collect and compile data and information related to or derived from Customer Data or Customer’s use of the Platform Services that is used by Anrok in an aggregate and anonymized manner, including to compile statistical and performance information related to the Platform Services (“Aggregated Data”). Customer agrees that Anrok may (i) make Aggregated Data available to third parties including its other customers in compliance with applicable law, and (ii) use Aggregated Data to produce results for Customer, to maintain, evaluate, develop and improve the Platform Services, for any other internal business purposes of Anrok, and to the extent and in the manner otherwise not prohibited under applicable law.
3. Customer Responsibilities.
3.1 Third-Party Products.
Anrok may from time to time make Third-Party Products available to Customer or Anrok may allow for certain Third-Party Products to be integrated with the Platform Services to allow for the transmission of Customer Data from such Third-Party Products into the Platform Services. For purposes of this Agreement, such Third-Party Products are subject to their own Terms of Service. If Customer does not agree to abide by the applicable terms for any such Third-Party Products, then Customer should not install or use such Third-Party Products. By authorizing Anrok to transmit Customer Data from Third-Party Products into the Platform Services, Customer represents and warrants to Anrok that it has all right, power, and authority to provide such authorization. By connecting its Account with a Third-Party Product, Customer gives Anrok permission to access and use Customer’s information from that Third-Party Product as permitted by the Terms of Service of that Third-Party Product, and to store Customer’s log-in credentials for that Third-Party Product.
3.2 Customer Control and Responsibility.
Customer has and will retain sole responsibility for: (i) all Customer Data, including its content and use; (ii) all information, instructions, and materials provided by or on behalf of Customer or any Authorized User in connection with the Platform Services; (iii) Customer's information technology infrastructure, including computers, software, databases, electronic systems (including database management systems), and networks, whether operated directly by Customer or through the use of third-party services (“Customer Systems”); (iv) the security and use of Customer's and its Authorized Users' access credentials; and (v) all access to and use of the Platform Services directly or indirectly by or through the Customer Systems or the Customer’s or its Authorized Users' access credentials.
4. Fees, Taxes and Remittances.
Customer must pay all fees.
4.2 Platform Usage Fees.
Customer shall pay Anrok the usage fees (“Fees”) on identified at www.anrok.com/pricing on Customer’s Billable Sales. Any fees for usage will be calculated and charged to the Customer at the end of each month for transactions processed on the Platform. Unless otherwise required by law, Fees paid by Customer are non-refundable. Anrok does not waive this provision if Anrok elects to refund all or part of fees paid by a Customer on an ad hoc basis.
4.3 Subscription Fees.
Customer shall pay Anrok the fees (“Fees”) identified in the applicable Order Form for the packages and subscriptions purchased during the Order Term. Such fees will be due and payable upon execution of the Order Form consistent with Section 4.3 of the Agreement. Unless otherwise specified on the Order Form, following the initial Term indicated on the Order Form, Customer’s subscription to the Platform Services will automatically renew for an identical Term at the then-current subscription fee, unless either Party gives the other written notice of termination at least thirty days prior to the expiration of the then-current Platform Services term. Unless otherwise set forth herein, Fees paid by Customer are non-refundable.
4.4 Payment Method.
Customer shall pay Anrok for all upfront Platform usage fees and subscription fees by ACH debit. Customer agrees and authorizes Anrok to debit Customer’s designated bank account for any usage fees as they become due. If Anrok is unable to collect fees due because of insufficient funds in the Customer’s bank account or for any other reason, Customer agrees to immediately pay the amount due plus any applicable exceptions processing fees, bank fees or charges for return items, plus interest at the rate of 1.5% per month, calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law, in addition to attorneys’ fees, court costs, and collection agency fees.
4.5 Taxes and Government Fees.
All Fees and other amounts payable by Customer under this Agreement are exclusive of taxes and similar assessments. Customer is responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by Customer hereunder, other than any taxes imposed on Anrok’s income. To the extent that Anrok is required by law to pay any such taxes, duties, or other charges to any governmental or regulatory authority, Anrok may invoice Customer for such taxes, duties, or other charges and Customer will pay such invoiced amounts in accordance with this Agreement.
Customer understands that through its use of Anrok’s Platform Service, Anrok will process sales tax remittances as ACH entries (“Remittances”) on the Customer’s behalf through Anrok's partner bank (“Bank Partner”) and the NACHA system. Both parties agree to Anrok’s Remittance Services Agreement which covers the terms related to Anrok’s Remittances services located at www.anrok.com/privacy-terms.
5. Confidential Information.
From time to time during the Term of the Agreement, either Party may disclose or make available to the other Party information about its business affairs, products, confidential intellectual property, trade secrets, third-party confidential information, and other sensitive or proprietary information, whether orally or in written, electronic, or other form or media that: (i) is marked, designated or otherwise identified as “confidential” or something similar at the time of disclosure or within a reasonable period of time thereafter; or (ii) would be considered confidential by a reasonable person given the nature of the information or the circumstances of its disclosure (collectively, “Confidential Information”). Except for Personal Information, Confidential Information does not include information that, at the time of disclosure is: (a) in the public domain; (b) known to the receiving Party at the time of disclosure; (c) rightfully obtained by the receiving Party on a non-confidential basis from a third party; or (d) independently developed by the receiving Party without use of, reference to, or reliance upon the disclosing Party’s Confidential Information.
The receiving Party shall not disclose the disclosing Party’s Confidential Information to any person or entity, except to the receiving Party’s employees, contractors, and agents who have a need to know the Confidential Information for the receiving Party to exercise its rights or perform its obligations hereunder (“Representatives”). The receiving Party will be responsible for all the acts and omissions of its Representatives as they relate to Confidential Information hereunder. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure pursuant to the order shall first have given timely written notice to the other Party and made a reasonable effort to obtain a protective order.
5.3 Return of Materials; Effects of Termination/Expiration.
On the expiration or termination of the Agreement, the receiving Party shall promptly return to the disclosing Party all copies, whether in written, electronic, or other form or media, of the disclosing Party’s Confidential Information, or destroy all such copies and, upon request, certify in writing to the disclosing Party that such Confidential Information has been destroyed. Each Party’s obligations of non-use and non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire three (3) years from the date of termination or expiration of this Agreement; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.
6. Intellectual Property Ownership; Feedback.
6.1 Anrok IP.
Customer acknowledges that, as between Customer and Anrok, Anrok owns all right, title, and interest, including all intellectual property rights, in and to the Anrok IP and, with respect to Third-Party Products, the applicable third-party providers own all right, title, and interest, including all intellectual property rights, in and to the Third-Party Products.
6.2 Customer Data.
Anrok acknowledges that, as between Anrok and Customer, Customer owns all right, title, and interest, including all intellectual property rights, in and to the Customer Data. Customer hereby grants to Anrok a non-exclusive, royalty-free, worldwide license to reproduce, distribute, and otherwise use and display the Customer Data and perform all acts with respect to the Customer Data as may be necessary for Anrok to provide the Platform Services to Customer, and a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to reproduce, distribute, modify, and otherwise use and display Customer Data incorporated within the Aggregated Data. Customer may export the Customer Data at any time through the features and functionalities made available via the Platform Services.
If Customer or any of its employees or contractors suggests or recommends changes to the Anrok IP or the Platform Services or any comments, questions, suggestions, or the like (“Feedback”), Anrok is free to use such Feedback. Customer hereby assigns to Anrok on Customer's behalf, and on behalf of its employees, contractors and/or agents, all right, title, and interest in, and Anrok is free to use, without any attribution or compensation, for any purpose whatsoever.
7. Warranty Disclaimer.
7.1 Warranty Disclaimer.
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE ANROK IP IS PROVIDED “AS IS” AND ANROK HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. ANROK SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. ANROK MAKES NO WARRANTY OF ANY KIND THAT THE ANROK IP, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, OR ACHIEVE ANY INTENDED RESULT. CUSTOMER ACKNOWLEDGES AND AGREES THAT ANROK DOES NOT PROVIDE LEGAL OR PROFESSIONAL TAX OPINIONS OR LEGAL OR MANAGEMENT ADVICE. CUSTOMER AGREES THAT CUSTOMER USES AND RELIES UPON THE PLATFORM SERVICES, AT CUSTOMER’S OWN RISK AND ACKNOWLEDGES THAT ANROK CANNOT GUARANTEE THAT ANY DATA OR INFORMATION CONTAINED IN THE PLATFORM SERVICES OR ON ANY ANROK WEBSITE IS COMPLETE, ACCURATE, OR CURRENT.
8.1 Anrok Indemnification.
a) Anrok shall defend, indemnify, and hold harmless Customer from and against any and all losses, damages, liabilities, costs (including reasonable attorneys’ fees) (“Losses”) incurred by Customer resulting from any third-party claim, suit, action, or proceeding (“Third-Party Claim”) that the Platform Services, or any use of the Platform Services in accordance with this Agreement, infringes or misappropriates such third party’s U.S. copyrights or trade secrets; provided that Customer promptly notifies Anrok in writing of the claim, cooperates with Anrok, and allows Anrok sole authority to control the defense and settlement of such claim.
b) If such a claim is made or appears possible, Customer agrees to permit Anrok, at Anrok’s sole discretion: to (i) modify or replace the Platform Services, or component or part thereof, to make it non-infringing; or (ii) obtain the right for Customer to continue use. If Anrok determines that neither alternative is reasonably commercially available, Anrok may terminate this Agreement, in its entirety or with respect to the affected component or part, effective immediately on written notice to Customer. If Anrok is unable to (i) satisfactorily modify or replace the Platform Services, or component or part thereof, to make it non-infringing; or (ii) obtain the right for Customer to continue use, Customer may terminate the contract with a proportional reimbursement for any remaining months of pre-paid services and/or fees.
c) This Section 8.1 will not apply to the extent that the alleged infringement arises from: (i) use of the Platform Services in combination with data, software, hardware, equipment, or technology not provided by Anrok or authorized by Anrok in writing; (ii) modifications to the Platform Services not made by Anrok; (iii) Customer Data; or (iv) Third-Party Products.
8.2 Customer Indemnification.
Customer shall defend, indemnify, hold harmless, Anrok from (i) and against any Losses resulting from any Third-Party Claim that the Customer Data, or any use of the Customer Data in accordance with this Agreement, infringes or misappropriates such third party’s U.S. intellectual property or other rights and Customer’s violation of any laws; in each case provided that Customer may not settle any Third-Party Claim against Anrok unless Anrok consents to such settlement, and further provided that Anrok will have the right, at its option, to defend itself against any such Third-Party Claim or to participate in the defense thereof by counsel of its own choice; and (ii) any failure to comply with the obligations of section 4.5; in each case provided that Customer may not settle any Third-Party Claim against Anrok unless Anrok consents to such settlement, and further provided that Anrok will have the right, at its option, to defend itself against any such Third-Party Claim or to participate in the defense thereof by counsel of its own choice.
8.3 Sole Remedy.
THIS SECTION 8 SETS FORTH CUSTOMER’S SOLE REMEDIES AND ANROK’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED CLAIMS THAT THE PLATFORM SERVICES INFRINGE, MISAPPROPRIATE, OR OTHERWISE VIOLATE ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.
9. Limitations of Liability.
EXCEPT FOR: (I) A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS; (II) A PARTY’S INDEMNITY OBLIGATIONS; OR (III) A PARTY’S GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT (“Excluded Liabilities”), (A) IN NO EVENT WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (1) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES OR LOST PROFITS; OR (2) LOSS OF GOODWILL OR REPUTATION, IN EACH CASE REGARDLESS OF WHETHER SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE; AND (B) IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED THE TOTAL FEES PAID AND/OR PAYABLE TO ANROK UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; PROVIDED THAT, NOTWITHSTANDING THE FOREGOING, EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY EXCLUDED LIABILITIES WILL NOT EXCEED THE TOTAL FEES PAID AND/OR PAYABLE TO ANROK BY CUSTOMER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
10. Term and Termination.
The term of this Agreement begins on the Effective Date and, will continue in effect until terminated by either party pursuant to Section 10.2 (“Term”). The term of each Order Form shall be as set forth therein (“Order Term”).
In addition to any other express termination right set forth in this Agreement:
a) either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach: (i) is incapable of cure; or (ii) being capable of cure, remains uncured thirty (30) calendar days after the non-breaching Party provides the breaching Party with written notice of such breach; or
b) either Party may terminate this Agreement, effective immediately upon written notice to the other Party, if the other Party: (i) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (ii) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency law; (iii) makes or seeks to make a general assignment for the benefit of its creditors; or (iv) applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
c) Customer may terminate this agreement with 30 days written notice to Anrok. All notices of termination shall be sent in writing to firstname.lastname@example.org.
10.3 Effect of Expiration or Termination.
Upon expiration or earlier termination of this Agreement, Customer shall immediately discontinue use of the Anrok IP and, without limiting Customer’s obligations under Section 4, Customer shall delete, destroy, or return all copies of the Anrok IP. No expiration or termination will affect Customer’s obligation to pay all Fees that may have become due before such expiration or termination.
This Section 10.4 and Sections 1, 4, 5, 6, 7, 8, 9, 10.3, and 11 survive any termination or expiration of this Agreement. No other provisions of this Agreement survive the expiration or earlier termination of this Agreement.
11.1 Entire Agreement.
This Agreement, together with any Order Forms and other documents incorporated herein by reference, constitutes the sole and entire agreement of the Parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, both written and oral, with respect to such subject matter. In the event of any inconsistency between the statements made in the body of this Agreement, the related Exhibits, an Order Form, and any other documents incorporated herein by reference, the following order of precedence governs: (i) the applicable Order Form, (ii) this Agreement; and (iii) any other documents incorporated herein by reference.
All notices, requests, consents, claims, demands, waivers, and other communications hereunder (each, a “Notice”) must be in writing and addressed to Anrok at: Anrok, Inc., 548 Market St PMB 66708 San Francisco, CA 94104-5401 (or to such other address that may be designated by Anrok and to Customer at the most current e-mail or other address on file with Anrok). All written Notices must be delivered by personal delivery or nationally recognized signed for on delivery courier.
11.3 Force Majeure.
In no event shall either Party be liable to the other Party, or be deemed to have breached this Agreement, for any failure or delay in performing its obligations under this Agreement, if and to the extent such failure or delay is caused by any circumstances beyond such Party’s reasonable control, including but not limited to acts of God, flood, fire, earthquake, explosion, war, terrorism, invasion, riot or other civil unrest, strikes, plague, labor stoppages or slowdowns or other industrial disturbances, or passage of law or any action taken by a governmental or public authority, including imposing an embargo.
11.4 Amendment and Modification.
Except as set forth in the second paragraph above, no amendment to or modification of this Agreement is effective unless it is in writing and signed by an authorized representative of each Party. No waiver by any Party of any of the provisions hereof is effective unless explicitly set forth in writing and signed by the Party so waiving.
No failure or delay by either Party in exercising any right or remedy available to it in connection with this Agreement will constitute a waiver of such right or remedy. No waiver under this Agreement will be effective unless made in writing and signed by an authorized representative of the Party granting the waiver.
If any provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
11.7 Governing Law; Submission to Jurisdiction.
This Agreement is governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of California. Any legal suit, action, or proceeding arising out of or related to this Agreement or the licenses granted hereunder must be instituted in the federal courts of the United States or the courts of the State of California in each case located in San Francisco, California and each Party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding.
Customer may not assign any of its rights or delegate any of its obligations hereunder, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without the prior written consent of Anrok. Any purported assignment or delegation in violation of this Section will be null and void. No assignment or delegation will relieve the assigning or delegating Party of any of its obligations hereunder. This Agreement is binding upon and inures to the benefit of the Parties and their respective permitted successors and assigns.
11.9 Export Regulation.
The Platform Services utilize software and technology that may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations. Customer shall not, directly or indirectly, export, re-export, or release the Platform Services or the underlying software or technology to, or make the Platform Services or the underlying software or technology accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. Customer shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings.
11.10 Equitable Relief.
Each Party acknowledges and agrees that a breach or threatened breach by such Party of any of its obligations under Section 5 or, in the case of Customer, Section 2.3, may cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, the other Party will be entitled to equitable relief, including an injunction and specific performance. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.
Anrok may identify Customer as a user of the Platform Services and may use Customer’s name, logo, and other trademarks in Anrok’s customer list, press releases, blog posts, advertisements, and website (and all use thereof and goodwill arising therefrom shall inure to the sole and exclusive benefit of Customer). If Customer would not like Anrok to exercise the foregoing publicity rights, Customer must email email@example.com stating that it does not wish to be used as a reference.
Effective Date: December 2023
This Privacy Notice explains how Anrok, Inc. (“Company”, “we”, “us” or “our”) collects, uses, discloses, and otherwise processes Personal Information (as defined below) in connection with our website (the “Site”) and the related content, platform, services, mobile applications and other functionality offered on or through the online services (collectively, the “Services”). It does not address our privacy practices relating to job applicants, employees and other personnel.
What is Personal Information?
When we use the term “Personal Information” in this Privacy Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or deidentified information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.
Our Collection of Personal Information
Sometimes we collect Personal Information automatically when an individual interacts with our Services and sometimes, we collect the Personal Information directly from an individual. At times, we may collect Personal Infor mation about an individual from other sources and third parties, even before our first direct interaction.
Personal Information Collected from Site Visitors and Account Holders
We may collect the following Personal Information submitted to us by visitors to our Site and account holders:
- Contact Information, including name, email address, phone number and communication preferences.
- Inquiry Information, including information provided in custom messages sent through the forms or contact information provided on our Site.
- Account Information, including name, company name, employer, job title, industry, customer ID, mailing address, tax registration numbers, revenue, filing frequency, email address, country and state (if applicable), log-in credentials, profile information, payment and purchase history information, and any other information you provided to us.
- Survey Information, including information provided in any questions submitted through surveys, or content of any testimonials.
Personal Information Automatically Collected
As is true of most digital platforms, we and our third-party providers may also collect Personal Information from an individual’s device, browsing actions and site usage patterns automatically when visiting or interacting with our Site, which may include log data (such as internet protocol (IP) address, operating system, browser type, browser id, the URL entered and the referring page/campaign, date/time of visit, the time spent on our Site and any errors that may occur during the visit to our Site), analytics data (such as the electronic path taken to our Site, through our Site and when exiting our Site, as well as usage and activity on our Site) and location data (such as general geographic location based on the log data we or our third-party providers collect).
To manage cookies, an individual may change their browser settings to: (i) notify them when they receive a cookie, so the individual can choose whether or not to accept it; (ii) disable existing cookies; or (iii) automatically reject cookies. Please note that doing so may negatively impact an individual’s experience using our Site, as some features and offerings may not work properly or at all. Depending on an individual’s device and operating system, the individual may not be able to delete or block all cookies. In addition, if an individual wants to reject cookies across all browsers and devices, the individual will need to do so on each browser on each device they actively use. An individual may also set their email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether they have accessed our email and performed certain functions with it.
Personal Information from Third Parties
We may also obtain Personal Information from third parties; which we often combine with Personal Information we collect either automatically or directly from an individual.
We may receive the same categories of Personal Information as described above from the following third parties:
- Your Employer / Company: If your company or employer engages with our Services, we may receive information from the organization such as name and contact information.
- Social Media: When an individual interacts with our Services through various social media networks, such as when someone follows us or shares our content on Google, Twitter, or other social networks, we may receive some information about individuals that they permit the social network to share with third parties. The data we receive is dependent upon an individual’s privacy settings with the social network. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services.
- Service Providers: Our service providers that perform services solely on our behalf, such as survey and marketing providers, collect Personal Information and often share some or all of this information with us.
- Information Providers: We may from time to time obtain information from third-party information providers to correct or supplement Personal Information we collect. For example, we may obtain updated contact information from third-party information providers to reconnect with an individual.
- Publicly Available Sources: We collect Personal Information about individuals that we do not otherwise have, such as contact information, employment-related information, and interest-in-services information, from publicly available sources. We may combine this information with the information we collect from an individual directly. We use this information to contact individuals, to send advertising or promotional materials or to personalize our Services and to better understand the demographics of the individuals with whom we interact.
Our Use of Personal Information
Our Use of Personal Information
- Fulfill or meet the reason the information was provided, such as to fulfill our contractual obligations, to deliver the Services you have requested and to process transactions;
- Manage our organization and its day-to-day operations;
- Communicate with individuals, including via email, push notification, text message, social media and/or telephone calls;
- Request individuals to complete surveys about our organization, organizations we partner with, and Services;
- Market our Services to individuals, including through email, direct mail, phone or text message;
- Administer, improve and personalize our Services, including by recognizing an individual and remembering their information when they return to our Site;
- Process payment for our Services;
- Facilitate client benefits and services, including customer support through our command center services;
- Identify and analyze how individuals use our Site and Services;
- Conduct research and analytics on our client base and our Services;
- Improve and customize our Services to address the needs and interests of our client base and other individuals we interact with;
- Test, enhance, update and monitor the Services, or diagnose or fix technology problems;
- Help maintain the safety, security and integrity of our property and Services, technology assets and business;
- Defend, protect or enforce our rights or applicable contracts and agreements;
- Prevent, investigate or provide notice of fraud or unlawful or criminal activity; and
- Comply with legal and regulatory obligations.
Where an individual chooses to contact us, we may need additional information to fulfill the request or respond to inquiries. We may provide additional privacy disclosures where the scope of the inquiry/request and/or Personal Information we require fall outside the scope of this Privacy Notice. In that case, the additional privacy disclosures will govern how we may process the information provided at that time.
Our Disclosure of Personal Information
We may disclose Personal Information in the following ways:
- Your Employer / Company: If your company or employer engages with our Services, we may disclose your information to the organization such as name and contact information.
- Survey Providers: We share Personal Information with third parties who assist us in delivering our survey offerings and processing the responses.
- Marketing Providers: We coordinate and share Personal Information with our marketing providers in order to communicate with individuals about the Services we make available.
- Customer Service and Communication Providers: We share Personal Information with third parties who assist us in providing our customer services and facilitating our communications with individuals that submit inquiries.
- Other Service Providers: In addition to the third parties identified above, we engage other third-party service providers that perform business or operational services for us or on our behalf, such as website hosting, infrastructure provisioning, IT services, analytics services, administrative services.
- Other Business As Needed To Provide Services: We may share Personal Information with third parties that an individual engages with through our Services or as needed to fulfill a request or transaction including, for example, payment processing services.
- Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose Personal Information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal Information may also be disclosed in the event of insolvency, bankruptcy or receivership.
- Legal Obligations and Rights: We may disclose Personal Information to third parties, such as legal advisors and law enforcement:
- in connection with the establishment, exercise, or defense of legal claims;
- to comply with laws or to respond to lawful requests and legal process;
- to protect our rights and property and the rights and property of others, including to enforce our agreements and policies;
- to detect, suppress, or prevent fraud;
- to protect the health and safety of us and others; or
- as otherwise required by applicable law.
- Otherwise With Consent or Direction: We may disclose Personal Information about an individual to certain other third parties or publicly with their consent or direction. For example, with an individual’s consent or direction we may post their testimonial on our Site or service-related publications.
If you are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Although we do not currently sell covered information, please contact us at firstname.lastname@example.org to submit such a request.
Children’s Personal Information
Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit Personal Information from children under the age of 13. If an individual is under the age of 13, they should not use our Services or otherwise provide us with any Personal Information either directly or by other means. If a child under the age of 13 has provided Personal Information to us, we encourage the child’s parent or guardian to contact us to request that we remove the Personal Information from our systems. If we learn that any Personal Information we collect has been provided by a child under the age of 13, we will promptly delete that Personal Information.
Links to Third-Party Websites or Services
Our Site and Services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to, and we are not responsible for, any Personal Information practices of third-party websites and online services or the practices of other third parties. To learn about the Personal Information practices of third parties, please visit their respective privacy notices.
Updates to This Privacy Notice
We will update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the date at the beginning of this Privacy Notice. If we make material changes to this Privacy Notice, we will notify individuals by email to their registered email address, by prominent posting on this Site or our Services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.
If you have any questions or requests in connection with this Privacy Notice or other privacy-related matters, please send an email to email@example.com.
Remittances Services Agreement
Last Updated: May 2023
This Anrok Remittances Services Agreement (“Remittance Agreement”) together with the Anrok Terms of Service available at https://anrok.com/terms-of-service (“Terms”), set forth the terms and conditions under which Anrok, Inc., ("Anrok" or "we") a Delaware corporation, agrees to provide to Customer certain ACH services in connection with Customer's use of Anrok's Platform Service.
Customer understands that through its use of Anrok’s Platform Service, Anrok will process sales tax remittances as ACH entries (“Remittances”) on the Customer’s behalf through Anrok's partner bank (“Bank Partner”) and the NACHA system. Accordingly, Customer authorizes Anrok and its Banking Partner to initiate debit entries to the bank account Customer identified to Anrok in such amounts necessary to i) fund Customer’s sales tax obligation(s) to the applicable jurisdictions identified by the Customer via Anrok’s Platform Service; ii) verify the Customer's bank account through a test deposit or debit authorization; iii) pay any other amount that is owing under this agreement or in connection with Anrok’s service, and iv) authorize Anrok to correct any errors in any authorized ACH.
Anrok and its Bank Partner are not responsible for determining whether the bank accounts of any Customer have restrictions on ACH debits. Customer understands that if Customer does not have sufficient funds in its bank account to pay for a Remittance, then Anrok and its Banking Partner will not be able to pay out the Remittances to the applicable jurisdictions and neither Anrok nor its Banking Partner will be liable for any consequences or claims directly or indirectly arising from such failure. In the event of a failed ACH debit, Anrok may (i) debit the bank account or any other account owned in whole or in part by Customer to pay disbursements, fees or charges, sales taxes, or other amounts due; (ii) refuse to pay any unremitted Remittances to the applicable tax agencies, in which case the Remittance liability will become Customer’s sole responsibility; (iii) refuse to perform further Platform Services; or (iv) immediately terminate this Agreement. For any amounts due and unpaid, Anrok may assess finance charges on such amounts and recover certain fees and costs of collection associated with such amounts in accordance with Section 4.3 of the Terms.
In addition, Customer agrees to the following related to the processing of ACH payments for Remittances:
1. Customer agrees to be subject to and comply with this Agreement, the NACHA Rules, and all other applicable laws, rules and regulations as the Originator under the NACHA Rules. A free copy of th NACHA rules is available at https://www.nachaoperatingrulesonline.org/;
2. Customer authorizes each Remittance Customer instructs Anrok to transmit on its behalf pursuant to the Terms;
3. Customer will notify Anrok and its Banking Partner in a timely manner of any changes to information relating to its registration, standing or other company information that may impact its ability to legal operate within a jurisdiction.
4. Customer will not originate any Remittances on the Anrok Platform in violation of applicable laws.
5. Customer will not originate Remittances on behalf of, or for the benefit of, any entity other than the Customer itself.
6. Customer will maintain documents and authorizations related to Remittances transmitted to Anrok and its Banking Partner. Anrok and its Banking Partner will have the right to conduct audits of Customer and any Remittances, including to audit the Customer’s compliance with the Terms, the NACHA Rules, and all applicable laws;
7. Customer represents and warrants to Anrok and its Banking Partner that no Remittances submitted to Anrok will result in Remittances that would violate the sanctions program of the Office of Foreign Assets Control of the U.S. Department of the Treasury;
This Agreement remains in full force and effect until we notify Customer of its termination. Anrok and its Banking Partner may terminate or suspend this Agreement for breach of this Agreement or Applicable laws and Anrok and its Banking Partners reserve the right to limit or refuse to process a Remittance for Customer.