A familiar platform, now solving a new problem

Chris came to Fexa with firsthand experience using Anrok. At his prior company, he had worked closely with the Anrok team to successfully implement a native Stripe integration for high-volume, low-dollar transactions. When he saw the state of Fexa's sales tax setup, the decision was straightforward: “I had a good experience with Anrok before. Even though this is B2B, I knew the platform was solid and I needed something I could trust.”

This time, the challenge was different: Fexa invoicing ran on Sage Intacct, not Stripe, and the existing legacy tax integration was tied to the platform through a reseller, which created an unusual offboarding situation. The Anrok team worked through it alongside Chris, navigating the edge cases that came with a role-based (rather than user-based) Intacct configuration that hadn't been documented for this type of transition.

Once the technical wrinkles were resolved, implementation moved quickly. No engineering resources were required on Fexa's side – Chris was able to handle it entirely himself. The Anrok team documented the edge cases for future customers: “Once we figured it out, it worked great. It just slowed us down a little at first, but they took note of it for the next customer, which I appreciated.” 

With Anrok live and connected to Sage Intacct, Chris was also able to get a clear picture of Fexa's actual sales tax exposure for the first time. He had done the legwork manually ahead of the switch, pulling invoices by state out of Intacct and cross-referencing them against what the legacy solution was reporting, and what he found confirmed his suspicions. There were gaps. Anrok brought everything into the light.

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Compliance confidence and a process that actually runs itself

Since going live with Anrok, Fexa's sales tax compliance has gone from a source of uncertainty to a background process that Chris checks in on rather than manages. The monthly workload has dropped to just a few hours, mostly reconciling payments and confirming that returns match expectations.

And critically, the risk exposure that had been invisible under the previous system is now fully visible. Chris knows where Fexa stands in every jurisdiction, and the platform flags what needs attention rather than leaving him to find it himself.

“Sales tax collections should be really simple — a dollar comes in, then the same dollar goes out,” says Chris. “What I like about Anrok is that it actually treats it that way. It's the most supportive solution I've used.”

The entire function is managed by two people: Chris and one revenue team member. There are no plans to expand that headcount. When Fexa migrates to a new billing platform in the coming months, sales tax won't be a concern. With Anrok in place, Chris knows compliance will keep running, no matter what changes underneath it.