A simple but powerful solution for SaaS

The Tekmetric team found Anrok not only to speak the language of SaaS, but to be a more modern, integrated tool. That’s given Jones both peace of mind and precious hours back.

Tekmetric operates with two different billing systems, Chargebee and QuickBooks Online, to support its complex business model. Previously, getting a view of sales tax liability across both tools was a labor-intensive and error-prone process.

“With our original sales tax solution, we had Chargebee connected, but had to manually input the other invoices that were being created,” Jones says. “One of the great things about switching to Anrok is that we could easily connect multiple billing systems, saving us a lot of manual work.”

Jones and her team were able to quickly get up and running thanks to Anrok’s native integrations with both platforms.

“It's been set and forget it,” says Jones. “Once we got everything set up, it just works.”

Complete compliance on a modern stack

As Tekmetric’s business continues to grow, Jones looks to their Anrok dashboard often for a real-time view of their liability.

“The visual heatmap is my favorite tool,” Jones says. “It gives us a handle on where our risk could be, and where we are approaching nexus. I use that as a tool in reporting to executives and investors.”

That real-time map tracking Tekmetric’s sales tax exposure is another place where Anrok’s SaaS expertise has made a big difference. When Jones logs in, she sees up-to-date economic and physical nexus status based on the specific products Tekmetric sells, not a generic projection of potential liability.

“Our previous solution had a heatmap as well,” Jones says, “but it was configured for physical products. So it didn't actually reflect our true nexus.”

When they run into questions or need technical support, Jones is confident she can turn to the Anrok team—a major improvement from their experience with their previous platform.

“They definitely did not have a personal touch,” says Jones. “It was really frustrating whenever we did have questions or concerns to try to get to a real person and have someone who understood what our tax situation was. With Anrok, just knowing that we can get to a real person is obviously very comforting, but then actually enjoying working with those people makes it even better.”

These days, the Tekmetric team is able to manage sales tax compliance up to Jones’s careful standards, without spending more than a few hours each month. For Jones, that’s the biggest advantage they’ve gained from switching to a modern sales tax platform.

“Any efficiency is worth it,” Jones says. “We are a small team. We've always run lean. If it can shave off a half hour, that's a half hour you've gained—and we can definitely fill that time elsewhere.”