Tekmetric, a software platform that helps auto repair shops manage their businesses, was founded in Houston in 2015.
Corporate Controller Beth Jones was there from the beginning, and has helped Tekmetric grow to over 100 employees, with customers all over the US.
With a background in accounting and tax management for small and large businesses alike, one of the first things Jones did was start the process of getting sales tax compliant. She quickly realized that compliance looked very different for a SaaS business.
“The SaaS world is specialized,” Jones says. “It has its own set of tax laws that are different from selling physical goods.”
As Tekmetric expanded their business beyond Texas, their revenue quickly grew—and so did their sales tax liability. Jones knew it was time to find a more scalable solution for managing compliance.
“When we started branching out to other states, our activity ramped up pretty quickly,” says Jones. “I know enough to know when I need help.”
A legacy tax tool that couldn’t keep up
Early on, Jones and her team sought out and implemented a legacy sales tax solution. But after onboarding, they still weren’t fully confident the tool could support the specifics of Tekmetric’s business model.
“We were on a big-box sales tax platform that was built more for physical products,” Jones says. “I didn't have comfort that it was considering the actual products that we were selling, which to date are all SaaS.”
This led to a lot of manual oversight from Jones’s team, to make sure that sales tax was being accurately calculated, collected, and reported as their business scaled.
“We have customers and employees all across the United States, so we have to carefully watch nexus thresholds,” says Jones. “We ended up having to make a lot of manual adjustments.”
After one too many miscalculations, Jones was ready to find a tax platform that was better suited for Tekmetric’s SaaS business.
“That's when we found Anrok,” Jones says. “And it’s been happily ever after, ever since.”